1. About Cath Code

1.1 What is Cath Code?

Cath Code is a women-led virtual assistance and digital operations firm providing executive support, administrative services, and operational coordination for businesses across multiple time zones. We specialize in high-trust, confidential, and client-ready support.

1.2 Who do you primarily work with?

We support CEOs, founders, startups, SME leaders, nonprofit executives, and high-growth companies requiring consistent administrative and operational leverage.

1.3 Are your assistants in-house or freelancers?

All support staff are fully managed by Cath Code. They are vetted, trained, supervised, and contractually bound to our confidentiality, performance, and compliance standards.

2. Services & Capabilities

2.1 What services do your executive assistants provide?

Our support includes:

• Calendar and schedule management

• Inbox and email correspondence

• Agenda drafting and meeting notes

• Travel coordination

• Filing and documentation

• Operational tracking and reminders

• Team coordination and follow-ups

• Research and reporting

2.2 Do you offer specialized support?

Yes. We provide support across:

• Digital operations

• Social media assistance

• Project coordination

• Client communication

• Proposal drafting
  Additional specialist support can be arranged depending on the engagement.

2.3 Can I request additional tasks outside the initial scope?

Yes. We evaluate new tasks and either integrate them into the current plan or recommend a custom package if the workload expands.

3. Working Hours & Time Zones

3.1 What are your standard working hours?

Our team operates Monday–Friday, with time-zone alignment based on the client’s location.

3.2 Do you support U.S. and European time zones?

Yes. We offer full alignment to EST, CST, PST, GMT, and CET, depending on the engagement.

3.3 Can Cath Code work 9 a.m.–5 p.m. EST?

Yes. For EST-aligned clients, our operational hours adjust to:

• 2:00 p.m.–10:00 p.m. WAT (DST)

• 3:00 p.m.–11:00 p.m. WAT (non-DST)

  Dedicated shifts are assigned based on the client’s needs.

4. Pricing & Billing

4.1 How do you structure your pricing?

We offer retainer packages, dedicated support models, and full-time managed service plans. Pricing is based on scope, complexity, and time-zone alignment.

4.2 What is the cost for full-time dedicated support?

Full-time, EST-aligned executive support is billed at USD 2,700 per month, inclusive of management, training, confidentiality, and continuity services.

4.3 How do billing and payments work?

• Billed monthly in advance

• Invoiced in USD or NGN equivalent

• Payments via bank transfer, Paypal, or approved payment methods

4.4 Is there a minimum commitment period?

Yes. A three-month minimum engagement is required for dedicated support roles.

5. Onboarding & Communication

5.1 How long does onboarding take?

Onboarding typically takes 24–48 hours after contract signing and receipt of initial payment.

5.2 How do we communicate day-to-day?

We adapt to your workflow using tools such as:

• Slack

• Notion

• Asana

• Pumble

• Microsoft Teams

• WhatsApp

• Email

• Zoom or Google Meet

5.3 Will I receive daily or weekly reports?

Yes. You may choose daily summaries, weekly dashboards, or priority-based updates.

6. Confidentiality, Security & NDA

6.1 Do you sign NDAs?

Yes. Every engagement includes a mutual NDA. All staff are also bound by internal confidentiality agreements.

6.2 How does Cath Code protect my data?

We enforce strict data privacy protocols, including:

• Access control

• Encrypted systems

• Document-sharing policies

• Internal compliance checks

• Mandatory confidentiality training

6.3 Can you manage sensitive information?

Yes. We frequently support CEOs and senior executives handling confidential communication, financial workflows, legal documentation, and investor relations.

7. Management & Performance

7.1 Who supervises the assistant assigned to me?

Cath Code provides full management oversight, including:

• Quality checks

• Attendance monitoring

• Performance reviews

• Backup support planning

7.2 What happens if my assistant is unavailable?

A pre-approved substitute assistant is assigned to ensure continuity.

7.3 Can I request a different assistant?

Yes. If a mismatch occurs, we facilitate reassignment at no extra cost.

8. Contracts, Terms & Policies

8.1 What governs the agreement?

Contracts are governed by the laws of the jurisdiction where the client is located, and any disputes will be resolved in the courts with proper jurisdiction in that location.

8.2 Do you offer month-to-month plans?

Yes, after the initial three-month minimum term.

8.3 How does termination work?

Either party may terminate with 30 days’ written notice after the minimum engagement.

9. Why Choose Cath Code

9.1 What makes Cath Code different?

• Women-led and impact-driven

• Executive-grade professionalism

• Time-zone flexibility

• Strong confidentiality culture

• Managed delivery (not freelancer-based)

• Predictable pricing and full accountability

9.2 Can your assistants represent the CEO professionally?

Yes. We regularly draft emails, communicate with partners, prepare agendas, and manage sensitive executive correspondence.

10. Getting Started

10.1 How do I begin?

Book a discovery call or use our Work With Us form. We will discuss your needs and recommend the appropriate support model.

10.2 How soon can support begin?

Support can begin in as little as 24 hours after contract signing and payment.